Al-Amana Communication limited

Support & Help Center

We're here to help · Updated 18 September 2026

Welcome to Al-Amana Communication limited support. Our app helps tenants, owners and property staff manage leases, rent invoices and payments, maintenance requests, notices and account information. If you need help using the app or have a question about your account, please reach out using any of the channels below — our team is happy to assist.

Contact Us

📍

Office

Kenya

Response time: We aim to respond to all email and message enquiries within 24 hours (Monday–Saturday, 8:00am–6:00pm EAT). Urgent maintenance issues are prioritized.

How the App Helps You

View your lease, unit and building details in one place.
See rent invoices, service charges and your full payment history.
Receive real-time notifications for reminders, receipts and notices.
Submit maintenance requests and track their status.
Message property management directly from the app.
View and download deposit and payment receipts.

Frequently Asked Questions

How do I sign in?

Open the app and sign in with the phone number or email and password provided by your property management team. If you don't have credentials yet, contact us at info@al-amana.co.ke and we'll set up your account.

I forgot my password — what do I do?

Please email info@al-amana.co.ke or call 0722727820 and our team will help you reset your password and regain access to your account.

How do I pay my rent?

Your current balance and invoices are shown in the app. Payments can be made via the methods supported by your property (such as M-PESA or bank transfer); the reference details are displayed on each invoice. Once recorded, a receipt is generated and a notification is sent to you.

How do I request maintenance?

Open the maintenance/support section in the app, describe the issue, and submit. You'll be able to track the status until it is resolved. For emergencies, please also call us directly.

How do I delete my account?

You can request account deletion at any time. Tap Delete Account in the app's profile/settings screen, or email us at info@al-amana.co.ke from your registered address. We will deactivate your account and delete your personal data, except records we are required to retain for legal, tax or accounting purposes. See our Privacy Policy for details.

I'm not receiving notifications.

Make sure notifications are enabled for the app in your device settings. If they're on and you still don't receive alerts, contact us and we'll check your account and device registration.

Account & Data

Your data is used only to provide property-management services to you.
You can request access to, correction of, or deletion of your personal data.
We do not sell your personal information to third parties.

Read our full Privacy Policy for how we collect, use and protect your information.