Al-Amana Communication limited
Privacy Policy
This Privacy Policy explains how Al-Amana Communication limited (“we”, “us”) collects, uses, and protects your information when you use our property management application and services for tenants, owners and staff. By using the app you agree to the practices described below.
Information We Collect
- Account details — your name, username, email address and phone number.
- Identity & tenancy information — national ID, lease/booking details, unit and building, occupancy details.
- Financial records — rent invoices, payments, balances, deposits and utility charges.
- Maintenance & support — service requests, tickets, messages and visit logs you submit.
- Device information — a push-notification token and basic device data to deliver alerts.
- Usage data — actions within the app needed to provide and improve the service.
How We Use Your Information
- Manage your lease, bookings, invoices and payment history.
- Send rent reminders, receipts, notices and account notifications.
- Process and record payments (including M-PESA and bank references).
- Handle maintenance requests, support tickets and communication with management.
- Send real-time push notifications relevant to your tenancy.
- Keep the service secure and comply with legal and accounting obligations.
Push Notifications
We use Firebase Cloud Messaging to send notifications such as payment reminders and messages from management. You can disable notifications at any time from your device settings.
How We Share Information
- We do not sell your personal information.
- Shared with your property management/landlord to administer your tenancy.
- Shared with payment and infrastructure providers strictly to operate the service.
- Disclosed when required by law or to protect our legal rights.
Data Retention
We keep your information for as long as your account is active and as required for financial, legal and tax record-keeping. We remove or anonymize data when it is no longer needed.
Account Deletion
You can permanently delete your account directly in the app:
- Go to Settings → Delete Account and confirm the two-step prompt.
- Your account is deactivated immediately and you are signed out.
Security
- Access is protected by authentication and role-based permissions.
- Sensitive data is transmitted over encrypted connections (HTTPS).
- Access to your data is limited to authorized personnel only.
Children’s Privacy
The app is intended for adults managing tenancy matters and is not directed to children under 13.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above reflects the latest revision.